Assoc Tech Data Consultant

Department: Technical Operations



Our Company Promise



We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.



Job Description:

All of Southwest s People come together to deliver on our Purpose; Connecting People to what s important in their lives through friendly, reliable, and low-cost air travel. This Associate Technology Data Consultant monitors event trends and develops metrics that measure the impact of Technical Operations on the airline s network. This role partners with Teams throughout the Company to implement processes and procedures that reduce the frequency and severity of operational disruptions. The Associate Technology Data Consultant is an innovative thinker who is excited to improve reliability at Southwest Airlines.



Additional Details:

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available .



The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week. The Department designates the specific three days of the week Employees must work on-site.



For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company .



Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences .

Job Summary

This role within the Technical Operations Reliability Team will help drive a culture of safety, efficiency, and innovation by assisting in the development of opportunities and solutions to improve Southwest Airlines aircraft reliability. The Associate Technical Consultant will use data to develop, present, and make recommendations for new ideas, and projects, providing advice to individuals of the organization, and serving as a point of contact for consultation. These improvements will support company goals including maintaining low costs, modernizing the operation, and improving aircraft maintenance reliability to provide a competitive advantage for Southwest Airlines. To effectively accomplish these goals, this individual will partner with other Operational Departments throughout the company and communicate these initiatives to varying levels of audiences.

Responsibilities

Utilizes aircraft operational data to identify deficiencies and improve the ETOPS and Reliability maintenance programs

Validates and distributes Reliability reports as required by the FAA approved Reliability and ETOPS Programs

Estimates feasibility, costs, time, and resources needed to implement recommendations of limited scope for improving Tech Ops impact on Southwest Airlines operations

Streamlines processes by partnering with team members and collaborating with Customers and Leadership across Tech Ops to quickly communicate contextual problems and define, analyze, and deliver innovative solutions based on business objectives

Collaborates with Technical Data Analysts to understand and communicate results from data and analysis for both technical and non-technical customers and leaders

Monitors project risks, issues, and scope ensuring appropriate level of priority, visibility, escalation, and mitigation

Investigates ad-hoc inquiries resulting from emerging maintenance issues and provides appropriate follow-up while balancing existing project workload

May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

Knowledge of practices associated with Six Sigma/Lean

Skilled at evaluating SWA and Industry practices and collaborating in development of potential solutions for gaps identified in standards, practices or tools

Independent thinker that has the courage to challenge the status quo, provoke thought, initiate debate, and be decisive, even in ambiguous environments

Skilled in using Microsoft Office products - Word, PowerPoint, and Excel proficiency required

Ability to participate in the development of plans and timelines for projects, identifying key stakeholders and executing projects with some assistance

Ability to visualize, articulate, and condense complex initiatives, problems, concepts, etc., into concise, easily understood updates and/or presentations

Ability to participate in Tech Ops departmental initiatives and ensure the objectives and impacts are clear

Ability to recognize and clearly define problems to systematically analyze and weigh alternatives to propose solutions

Ability to identify and apply appropriate FAA regulations including AC 120-17B Maintenance Control by Reliability Methods, AC 120-16G Air Carrier Maintenance Programs, 14 CFR 121.373 Continuing Analysis and Surveillance, 14 CFR 121.374 (h) Continuous Airworthiness Maintenance Program for two engine ETOPS and FAA Inspector's Handbook 8900.1

Ability to actively listen to, understand, and communicate ideas and present in writing, verbally, or presentations delivered to forums of varying audiences

Preferred knowledge of airline networks and/or management.

Preferred experience in project management or continuous improvement methods. Education

Required: High School Diploma or GED

Experience

Intermediate level experience, fully functioning broad knowledge in:

Utilizing data to determine root cause analysis and problem solve

Project management and/or project consulting

Engineering, Reliability and/or Aviation Technical Operations

Licensing/Certification

N/A

Physical Abilities

Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time

Ability to communicate and interact with others in the English language to meet the demands of the job

Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

Must be at least 18 years of age (If the job has a different minimum age requirement, change 18 to applicable age)

Must be able to comply with Company attendance standards as described in established guidelines



As an Associate Technology Data Consultant, you can expect:

Fly for free, as a privilege, on any open seat on all Southwest flights your eligible dependents too.



Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck.*



Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.* *



Explore more Benefits you ll love: swa.is/benefits

• 401(k) match contributions are subject to the plan s vesting schedule and applicable IRS limits

** ProfitSharing contributions are subject to plan s vesting schedule and are made at the discretion of the Company



Southwest Airlines is an Equal Opportunity Employer.

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