Director, Corporate Communications, Public Relations, and Brand Reputation

Director, Corporate Communications, Public Relations, and Brand Reputation

United States, Georgia, Atlanta

Corp Comm

10-Oct-2022

Ref #: 17768

How you'll help us Keep Climbing (overview & key responsibilities)

Delta Corporate Communications works to advance Delta as a trusted Consumer brand driven by our values and our people. Corporate Communications, like all of Delta, is a culture of collaboration and continuous improvement. Our work clears pathways for Delta to achieve business priorities by promoting and protecting our reputation as an aspirational consumer brand synonymous with human connection.

The right candidate for this role is a media enthusiast and strategically creative leader with significant, senior-level experience and success in communications and public relations who can lead the COE in support of Delta's business goals, brand, reputation, and culture. The role is Atlanta-based.

Specifically, the Director of PR and Brand Reputation leads a center of excellence for Corporate Communications and Delta with outstanding capabilities and deep consumer PR, media relations, issues management and crisis response expertise. This includes:

• Developing, evolving and socializing best practices to inform and elevate media strategies that expand Delta's reputation as the leading airline and a trusted lifestyle brand
• Amplifying and extending the reach of strategic announcements and key narratives
• Fostering and maintaining media relationships
• Extending the reach of Delta's brand through new and targeted media verticals including consumer, entertainment, food & beverage, diversity and more
• Facilitating executive and spokesperson media training
• Protecting the brand through day-to-day issues and nourishing a service mindset to 24/7/365 media response and engagement
• Ensuring world-class crisis response communications preparedness
• P roviding strategic vision and professional growth opportunities for a team of skilled communications professionals Flexibility is essential as Corporate Communications team members periodically have the opportunity to shift their focus to adapt to team needs and/or business priorities. Delta is committed to an inclusive culture in which a diverse mix of talented individuals thrive and contribute. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Delta's dedication to diversity, equity and inclusion is foundational for Corporate Communications' ability to understand, reflect and connect with employees, customers, and communities.

What you need to succeed (minimum qualifications)

• A history of media relations successes
• Ability to move seamlessly between big strategic thinking and tactical execution and juggle multiple, sometimes competing priorities, to set a vision and guide the team toward implementation
• Experience acting as strategic counsel to and fostering constructive relationships with individuals at all levels including senior level executives, peers, and frontline employees; Ability to engage and build relationships across multiple departments to ensure alignment
• Diplomacy, positivity, keen problem-solving, critical thinking, and the ability to receive and deliver constructive criticism
• Strong team orientation and relationship-building skills; predisposition to seek and integrate diverse viewpoints
• Honesty, integrity, respectfulness, perseverance, and people-focused leadership along with the ability to foster these core Delta values to bring out the best in team members
• Passion for measurement and analysis to drive results and prioritize work
• Excellent verbal and writing capabilities, storytelling expertise in multiple mediums
• Minimum of 15 years' experience in Corporate Communications, Public Relations and/or Marketing Communications, including day-to-day relationships with Senior Executives, people management and managing a budget
• Working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook is essential
• Travel required
• Must be performing satisfactorily in present position

What will give you a competitive edge (preferred qualifications)

• International experience
• Airline experience
• Fluency or familiarity in one or more languages in addition to English

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here