EAP Clinical Counselor Afternoon Shift
FULLY REMOTE in the USA.
SCHEDULE:
Monday to Friday 12:
00pm - 8:
30pm ESTResponsible for provision of telephone-based consultation, counseling and informational services to members.
Provides one-time or ongoing counseling and lifestyle management services, leveraging the outcomes tools in support of optimal care.Member Support:
- Consultation - Provides telephone triage, crisis intervention and related services.- Assesses members immediate clinical needs and utilizes appropriate clinical tools to identify and provide services.- Engages members and provides immediate support and assists with coping skills to address ongoing lifestyle management.- Determines appropriate intervention, action steps in dealing with members situational concerns including members in crisis.Counseling:
- Provides telephone counseling to individuals with a variety of presenting issues including but not limited to mental, emotional, disorders, conditions, addictions, lifestyle management and worklife concerns.- Can consist of individual, joint or family sessions, - Can be stand alone or on-going sessions - Provides clinical services utilizing a variety of advanced clinical assessments, therapeutic interventions and/or models, which supports the level of care and engagement of members and are in alignment with the members theory of change.- Uses appropriate and acceptable judgment, clinical theories, knowledge, methods, ethics, and professional use of self to restore or enhance social, psychosocial, or biopsychosocial functioning of members.- Provides intensive case management and consultation for clinical risk cases and management referrals.Informational Services:
- Provides information to members and providers regarding mental health, substance abuse benefits, community treatment resources, and related mental health programs- Assists members with linkage to resources to aid in the alleviation of stressorsTeam member support:
- Collaborates with team of professionals in a way that supports a positive clinical outcome and continuity of care for all members- Interacts with internal and external providers as appropriate to discuss clinical questions and concerns regarding specific cases- Provides consultation to supervisors and other account representatives in order to facilitate appropriate EAP response to employees with performance, attendance, safety, and fitness for duty, critical incidents and other work related problemsCompliance with Policies and Regulatory Standards:
- Protects the confidentiality of member information and adheres to enterprise, EAP policies regarding confidentiality.- Maintains accurate and complete documentation of required information that meets risk management and regulatory requirements.- Maintains current licensure in good standing, seek professional development and meet all licensure requirements
Pay Range
The typical pay range for this role is:
Minimum:
58,760
Maximum:
125,840
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls.
The actual salary offer will take into account a wide range of factors, including location.
Required Qualifications
Valid independent professional behavioral health clinical license to practice per state regulations in they state they reside in/ one or more or equivalent is required:
LPC, LICSW, LMFT, LCSW, LMHC, Clinical Psychologist-1 years of EAP, BH or Social Services experience- Strong computer and literacy skills- Crisis intervention skills
Preferred Qualifications
- Demonstrated ability to establish and maintain a high level of customer trust and confidence.- Experience working with diverse populations- Familiarity with brief therapy models and Motivational Interviewing- Experience in handling mental health and psychiatric care, family situations, relationship concerns.- Experience in facilitating patient/client positive behavioral change- Call Center experience.
Education
Masters degree in counseling profession
Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose:
Bringing our heart to every moment of your health.
This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world.
Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors support this purpose.
We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services.
We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
Associated topics:
advocate, cell, coordinator, counselor, field, lcsw, lmsw, npho, social, social service