Banking Customer Service Representative
SYKES Fayetteville, North Carolina
customer service customer service representative service representative representative cx team training calls insurance customer experience digital operational customer service
March 27, 2023
Fayetteville, North Carolina
Why Foundever Go further with Foundever . Are you ready to move your career forward? We are looking for Banking Customer Service Representatives to join our team of incredible people. At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. Foundever has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you! All our calls are inbound calls only- no cold calling. Work with Us and You'll Enjoy: Pay: $16/hr 100% Paid Professional Training Health Benefits Medical Dental Vision Employee Assistance Program (EAP) 401K retirement plan with company match Employee discounts Referral bonuses Everbetter wellness program Internal Mobility (84% of our managers are promoted within) Location Requirements: This is an On-site only position and must reside within 50 miles of the Sitel Fayetteville NC. Core Responsibilities Interact with customers, clients, insurance carriers and internal sources to provide coverage information and provide policy recommendations where necessary Complete a variety of day-to-day client service transactions, including policy endorsements, certificates, binders, cancellations or other necessary tasks as needed Complete carrier certifications to obtain "Ready to Sell Status" for multiple insurance providers Weekly review of quality standards, metrics, and performance Qualifications Ability to complete pre-licensing courses and pass the applicable state exam and background screenings by state. Organized self-starter who is dedicated to studying on their own and comfortable in a continuous-learning environment Must be 18+ years of age High school diploma (or GED equivalent) Must pass a background check and drug screening Foundever requires a dedicated quiet work environment free of distractions during working and training hours, this includes pets, telephone or other household members. About Foundever Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Get to know us at ~~~ and connect with us on Facebook, LinkedIn and Twitter. EEO Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. About Foundever Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
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