Agent Customer Services - Canada YUL

* Agent, Customer Services - Canada YUL*

* Agent, Customer Services - Canada YUL*

Date: Mar 2, 2022 Location: Pierre Elliot Trudeau Intl Apt (YUL-TRMU)

Additional Locations: None

Requisition ID: 56783

*Intro*

*What you'll do*

* In charge of security screening and passenger service procedures at check-in and in the gate area. Agents will be in contact with flight crews, passengers, and other customers, providing necessary information concerning travel.

* Provides assistance to passengers as requested or required.

* Process reservations, issue tickets and provide required check-in processes, ensuring compliance with all travel documentation and security procedures.

* Checks baggage and informs passenger of excess baggage charges in accordance with tariff rules. Able to lift and carry bags and boxes weighing up to 70 lbs. Ability to stand for prolonged periods of time.

*All you'll need for success*

* Ability to work a variety of shifts, according to operational needs.

* Willing to work weekends and shifts.

* Excellent customer service, communication, and organizational skills.

* Excellent personal grooming established by company standards.

* Proactive team player.

* Must have the ability to work under pressure.

* High school diploma.

*What you'll get*

Feel free to take advantage of all that American Airlines has to offer:

* Health Benefits: On day one, youll have access to your health, dental, prescription and vision benefits to help you stay well. And thats just the start, we also offer virtual doctor visits, flexible spending accounts and more.

* Wellness Programs: We want you to be the best version of yourself thats why our wellness programs provide you with all the right tools, resources and support you need.

* 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

* Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

*Feel Free to be yourself at American*

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Additional Locations: None

Requisition ID: 56783

Associated topics: agent, answer, call center specialist, client service, customer care specialist, customer service, customer service specialist, intern, platform support, support