Application Support Engineer, Capital

At Siemens we are always challengingourselves to build a better future. We need the most innovative anddiverse Digital Minds to develop tomorrow's reality. Find out more aboutthe Digital world of Siemens here: www.siemens.com/careers/digitalminds

Responsibilities:

• Proactively help customers quickly become productive with Capital
• Introduce and drive the adoption of tools, features, enhancements, services, thus contributing to the continuous growth of customer support business
• Help customers to achieve project deadlines by providing support by phone, by electronic means or on-site
• Engage with existing customers to understand and provide support and guidance for their design and manufacturing methodology and challenges
• Assist account teams with struggling customers
• Interface with customers and 2nd line / internal support and provide feedback in both directions
• Regularly participate in meetings and conference calls with customers
• Evaluation of customer specific enhancements in beta-state of the software
• Work as part of the account team to develop solutions for customer issues and take an active role to communicate these solutions to the customer.
• Capture knowledge for web-based support systems
• Provide pro-active customer feedback into product marketing and engineering to drive improvement and future evolution of the product line
• Actively participate in marketing and sales activities such as, workshops, seminars, etc.
• Provide 1st line support for all tools in the Capital tool suite
• Provide customer advocacy and product supportability to influence product direction and quality
• Covering support focused on the United States and offering worldwide assistance

Job Qualifications:

• Broad knowledge in the electrical system & wire harness domain
• Detailed understanding of the whole process of design, manufacture and service of harnesses
• Experience with Siemens DI SW Capital tools or other electrical system design tools/flows are essential
• Knowledge of MCAD systems (e.g. NX, ProE, CATIA)
• System and database administration for Progress, Oracle and PostgreSQL installations and sysadmin trainings a plus
• Candidate must be self-motivated, be able to work independently but collaboratively and be able to thrive in a fast-paced and evolving product and technical environment.
• Demonstrated ability to build strong rapport and credibility with customers organizations while maintaining a company internal network of contacts
• Manage multiple tasks and customer issues concurrently
• Strong technical communication skills and presentation skills
• Strong project management and communication (written and verbal) skills
• Ability and willingness to travel
• BSEE or BSME, 5+ years of electrical system (and/or electrical harness) design and manufacturing experience desired

The salary range for this position is $95,800 to $172,400 and this role is eligible to earn incentive compensation. Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: www.benefitsquickstart.com. In addition, this position is eligible for time off in accordance with Company policies, including paid sick leave, paid parental leave, PTO (for non-exempt employees) or non-accrued flexible vacation (for exempt employees).

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Organization: Digital Industries

Company: Siemens Industry Software Inc.

Experience Level: Experienced Professional

Full / Part time: Full-time

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